Communication, Email & Social Media
When purchasing a product, layout or course or downloading a free layout, e-book or download, you’ll be added to our email list. We promise not to spam or send a high amount of emails. Your information and email is secure and will not be exposed or sold to 3rd party companies. We’re able to be reached via email, the contact page, YouTube, comment section on our website or via our Facebook messenger. Due to this many communication outlets, we try to honor our goal in getting back to inquiries within 24-48hrs but in some cases it may be longer.
Affiliations
Divi is a registered trademark of Elegant Themes, Inc. This site is not affiliated with or endorsed by Elegant Themes or any other companies we recommend. The recommended company and product links located on the sidebar are affiliate links. Posts, tutorials and videos often contain affiliate links to plugins, add-ons and other tools as well. I do receive a commission on each sale when purchased after clicking the link. These companies are not affiliated or endorsed by my site but are trusted companies that I use and recommend.
Payment
PayPal and Stripe transactions are Our current methods of payment. Our terms are payment in full or via payment plan upon a digital transaction. All goods remain the property of the Company until paid for in full.
Security
We take the security of all Our customers and transactional data very seriously. Our site is maintained, updated and secured to the best of our ability within the best practices of website security. The website is additional secured via server side by our hosting company. Any breaches or issues with the hosting company are out of our control.
Cancellation / Refund Policy
There is a 14-Day, No-Risk, No-Questions-Asked Guarantee on all courses and products. If for any reason you’re unhappy with your purchase, simply contact us to request a full refund within 14 days of your purchase.
Note: most refunds are returned within 3-5 business days depending on if the payment was made via credit card or PayPal.
In the case of software being faulty in nature, our liability is limited to the full purchase price of the item in question and we will ask for full disclosure as to the reason the product does not reach your expectations. It is made clear at this point that some knowledge of WordPress, and the Divi theme, as well as Web related skills are necessary to fully take advantage of our products and services unless otherwise stated. For service providers that you source through this website, we recommend that you inform yourself of their refund policy.
Guarantee
Due to the nature of knowledge and experience transfer, we cannot guarantee results as that is in your (the customers) hands. The information and resources provided in all free and premium programs are intended to empower you to make the most of these proven systems and frameworks but you must do the work to implement in order to see similar or exceeding results.
Support & Availability
Product support is provided to customers with purchases. Support is provided via support@joshhall.co or via our contact page. Upon license expiration or account closure, a Client’s access to support is terminated.
We support our own products and courses only. We do not provide support for third party products or services, nor do we provide support for our own products when obtained through third parties, unless through an authorized 3rd party marketplace. Our products are provided as is. We do not provide support with product customization, alteration or feature addition, nor do we guarantee that our products will be compatible with third party software or services.
Support inquiries can be sent via support@joshhall.co. General inquiries can be sent via the form on the contact page. When you purchase a product, you’ll be added to our email list. You can unsubscribe at any time by clicking the unsubscribe button in the footer of the email. We try our best to get back to emails and other support requests within 24-48 hrs Mon-Friday EST.
Unless otherwise stated, the services featured on this website are available on a Global Basis.. All advertising is intended for the Global market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Discount Policy
Any active discounts or promotions are valid during the time specified. Discounts are NOT valid during sale periods. Discounts apply to either a certain product or entire cart purchase depending on which is specified.
Affiliate Program
Details about the affiliate program can be found here! Note, you cannot use your affiliate link for your own purchases to receive a kickback.
Copyright
All content is property of JoshHall.co. All course content and paid layouts are copyrighted. If distributed illegally, legal action will be taken.
You can also view our full privacy policy here.
